Shipping policy

Shipping Policy

Thank you for shopping with captncoffee.

This Shipping Policy explains how orders placed through https://captncoffee.shop are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: captncoffee
Website: https://captncoffee.shop
Email: info@captncoffee.shop
Phone: +61 2 4985 0534

Business Address:
76 Fowler Rd
Merrylands, NSW
Australia

Shipping Destination

We accept eligible orders for delivery to customers located in the United States.

Shipping availability may depend on:

  • Product availability;

  • Customer delivery location;

  • Product dimensions and weight;

  • Carrier coverage;

  • Applicable shipping restrictions.

Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

  • Order verification;

  • Payment confirmation;

  • Product availability checks;

  • Product preparation;

  • Protective packaging;

  • Shipment preparation.

Processing time is separate from shipping transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed on non-business days normally begin processing on the next available business day.

Shipping Transit Time

After an order has been processed and shipped, our estimated shipping transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated total delivery timeframe is:

1–3 business days processing

plus

5–8 business days shipping transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates and are not guaranteed arrival dates.

Shipping Costs

Any applicable shipping charge will be clearly displayed during checkout before the customer submits payment.

Customers will have an opportunity to review:

  • Product price;

  • Shipping cost;

  • Applicable taxes;

  • Final order amount.

We do not intentionally add undisclosed shipping charges after checkout.

Product Packaging

Because our products may include coffee machines, grinders, and other equipment, packaging requirements may vary by product.

Where appropriate, protective materials may be used to help reduce the risk of transportation damage.

Cross-Border Shipping

Our business is located in Australia and our primary sales market is the United States.

Depending on the fulfillment route, shipments may involve international transportation, carrier transfers, customs procedures, or other cross-border logistics.

Where import duties, customs fees, or similar charges may apply, these should be handled and disclosed according to the applicable checkout arrangement and applicable law.

Order Confirmation

After an order is successfully placed, customers may receive an order confirmation containing relevant purchase details.

Customers should review this information and contact us promptly if anything is incorrect.

Shipping Confirmation and Tracking

When an order ships, tracking information may be provided where available.

Tracking information may include:

  • Tracking number;

  • Carrier name;

  • Tracking link;

  • Shipment status.

Carrier systems may require some time after dispatch before tracking becomes active.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

  • Recipient name;

  • Street address;

  • Apartment or unit information where applicable;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Email address;

  • Telephone number where requested.

Incorrect or incomplete information may cause delivery delays or failed delivery.

Address Changes

Customers requiring an address change should contact:

info@captncoffee.shop

as soon as possible.

We cannot guarantee an address change after fulfillment begins or after a shipment has been transferred to the carrier.

Delivery Delays

Delivery may occasionally be affected by:

  • Carrier disruption;

  • Severe weather;

  • Public holidays;

  • High shipping volume;

  • Transportation interruptions;

  • Customs processing;

  • Incorrect delivery information;

  • Other circumstances outside our reasonable control.

Where a material delay affects an order, we will make reasonable efforts to communicate relevant information to the customer.

Lost Packages

If tracking suggests that a shipment may be lost, please contact us with the order number and available tracking information.

We may work with the applicable carrier to investigate.

Packages Marked as Delivered

If tracking shows that a package was delivered but the package cannot be located, customers should:

  • Confirm the delivery address;

  • Check around the delivery location;

  • Check with household members;

  • Check with neighbors where appropriate;

  • Check reception or parcel storage;

  • Review carrier delivery information.

If the package remains missing, please contact us.

Damaged Shipments

If an order arrives damaged, please contact us and provide:

  • Order number;

  • Description of the problem;

  • Photographs of the product;

  • Photographs of external packaging;

  • Photographs of internal protective materials where applicable.

Incorrect or Missing Products

If a shipment contains an incorrect or missing item, contact:

info@captncoffee.shop

and provide your order details.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers should contact us before sending any product back.

Contact Us

captncoffee
Email: info@captncoffee.shop
Phone: +61 2 4985 0534

76 Fowler Rd
Merrylands, NSW
Australia